At Rashid Telecom, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your product, we are here to help with a straightforward refund and returns process.

1. Return Eligibility

Products can be returned under the following conditions:

• The return request is made within [Insert Timeframe, e.g., 7 or 14 days] of delivery.
• The product is unused, in its original condition, and includes all packaging, accessories, and documentation.
• Proof of purchase (e.g., receipt or order confirmation) is provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, damaged, or altered after delivery.
• Clearance, sale, or promotional items, unless defective.
• Software, digital downloads, or gift cards.
• Products without their original packaging or missing components.

3. How to Initiate a Return

To start a return:

1. Contact our customer service team at [Insert Email Address or Phone Number] with your order details and reason for the return.
2. Our team will guide you through the return process and provide a return authorization number (if applicable).
3. Securely package the product and ship it to the return address provided by our team.

4. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or an error occurred during processing.
• For defective or incorrect items, Rashid Telecom will cover the shipping costs.

5. Refund Policy

• Refunds are processed after the returned item is inspected and approved.
• Approved refunds will be issued via the original payment method within [Insert Timeframe, e.g., 5–10 business days].
• Shipping fees are non-refundable unless the return is due to an error on our part.

6. Exchanges

• If you wish to exchange a product, please contact our customer service team. Exchanges are subject to stock availability.
• The exchange process follows the same steps as the return process.

7. Damaged or Defective Products

• If your product arrives damaged or defective, notify us within [Insert Timeframe, e.g., 48 hours] of delivery.
• Provide photos of the product and packaging to help us process your claim.
• For verified claims, we will arrange a replacement or full refund, including shipping costs.